SecondLine answers a small business's missed calls, remembers the caller, takes the order through typed tools, and texts the owner — then tests and improves itself on every call.
It rings far more than they can answer — and the callers don't leave a message. They call the next shop.
Telephony in, typed tools out. The model is never trusted to invent business state — it can only act through tools that read and write a real database.
Recognizes returning callers by number, recalls past orders and constraints. "Same as last time, but no lilies — my mom's allergic" just works.
Allergens on file are enforced at the tool layer — the agent physically cannot add a bouquet a caller is allergic to.
Every order becomes a structured task — customer, request, confidence, due time, next action — with an SMS summary.
Refunds, complaints, impossible asks → escalates to a human instead of guessing. Never invents prices or policy.
Every call is logged, tested, scored, and used to improve the next version — with real automated test calls (Cekura) and an evaluation harness, not vibes.